Conditions of stay

To request information or reserve rooms: you can contact us either by phone or e-mail by filling out the form on the contact page or by sending us a direct request. We will ask you for information such as: first name, last name, telephone number, e-mail address and period for which you are interested in staying. You will then be sent an e-mail containing the quote. The prices proposed in the quote are per room, with half board, and do not include the tourist tax, which is € 2 from 14 years of age.
To confirm the quote, we ask for a confirmation email; following this email, if the room is still available, we will reserve the room for you and send you a confirmation email summarizing the accepted quote and containing the details for sending the deposit. Reservation information is considered accepted when the deposit is paid. Phone-only confirmations will not be accepted as reservation details cannot be documented. Requests after booking are considered valid if received by e-mail and are accepted by us. Prices and discounts are indicative, in certain periods may be subject to reductions or increases. For this reason, the e-mail confirmation of the reservation that we send, which shows the price of the stay as per the proposed quote, is authentic.

Booking policy: the reservation is considered definitively confirmed only upon payment of the required deposit. The required deposit corresponds to 30% of the board.

In case of reservation cancellation up to 14 days before arrival if we are able to re-let the room we will return the deposit in full; if we are unable to re-let the room the deposit will be considered a no show penalty. From 14 days before arrival onwards the deposit will no longer be returned as it will be considered a no show penalty. To avoid misunderstandings we suggest taking out insurance: there are several specialized companies, you can contact your trusted company, we recommend the following: https://www.care4uhotel.com/it/care4uhotel.

In accordance with Art.Article 59(1)(n) of the Consumer Code. (Legislative Decree 206/2005), the right of cancellation does not apply to reservations of accommodation services. The cancellation conditions also apply in case of supervening impossibility.

In case of covid there are two possibilities:

• For any inability to move between regions due to government impositions the deposit is returned or a voucher of equal amount is issued to be used within one year
• On the other hand, in the event that we can move, but it is the client who cannot, we would not return the deposit; we recommend covering this eventuality with insurance

Payment for your stay and extras is made at the end of your stay and can be made by cash, check or credit/debit card. We do not accept American Express. In case you wish to pay by bank transfer we ask to be notified at least four days in advance of the departure date.

Check-in and chek.out: the room is delivered after 1:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure.

Animals are not allowed.

Half board includes accommodation service, breakfast, snack, dinner, parking space in the garage, entertainment service, access to the pool and Dolce Acqua wellness center. Beverages, treatments at the beauty center and additional services are excluded; all services not listed under “included in the price” are considered extras. Full board is available at the hotel restaurant if booked by the night before: in this the extra charge of € 20 per adult, 14 years and older, and € 10 per child, 2 to 10 years old, is charged.

For anything not specified above we refer to the “Hotel Uses” of the Trento Chamber of Commerce. We inform our guests that the provision and/or availability of hotel services may be subject to change or be subject to interruption. To obtain an updated list of available services, please contact us.